We only accept cancellation requests within 1 hour of placing your order. After 1 hour, your order is sent for processing and cannot be modified or canceled.

How do I cancel an order?

Thanks for shopping at Collection Lounge. If you are not entirely satisfied with your purchase, we’re here to help. Returns & Refund Policy. All sales are final, non-returnable & non-refundable. Collection Lounge products are collectible items that c

What is your return & refund policy?

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Collection Lounge

Returns & Cancellations

What are your delivery options?

How can I track my order?

How long will my order take to arrive?

Do you offer free shipping?

Why has everyone else received their Pre-order? Where is mine?

Why has my item not shipped yet?

Do you ship to PO boxes?

When will my order ship?

Shipping & Delivery

What payment methods do you accept?

Payment Methods

Why would you want to pre-order?

When will my pre-order ship?

How accurate are the Pre-Order dates?

What do I do if I have a Pre-Order item on order but I'm moving or have already moved?

Can I cancel my Pre-order once placed?

Why Deposit?

PRE-ORDER

Where is my order confirmation?

What if the item I ordered arrived broken or damaged?

Orders

How to care for your backpack?

Products & Care

When will a sold out product be restocked?

What if my Package is Lost, Stolen or Damaged?

What do I do if I receive a backpack with Irregularities?

What does AOP mean?

General

What is Route and Green Package Protection?

How Does Route Work?

How Does Route Process Refunds or Reorders?

When Should I File a Claim?

What if My Order Never Arrives or is Stolen?

What if My Order Arrives Damaged?

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

What are Route’s Terms and Conditions?

Is Route a Licensed Insurance Company?

Route Shipping Insurance

Returns & Cancellations

Articles

How do I cancel an order?

What is your return & refund policy?