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Return Policy

Please note that we do not accept returns. We encourage you to carefully review product details and ask any questions you may have before making a purchase. Collection Lounge products are collectible items that cannot be restocked or resold. Please n

Cancellations and Order Modifications Policy

Order cancellations and or modifications must be submitted in writing within 1 hour of order placement. After that time has elapsed, you may be eligible for refund, exchange, or store credit. Please refer to those policies for more details. Our cance

Incomplete Orders / Missing Items Policy

Our Incomplete Orders/Missing Items Policy is designed to address and rectify orders that arrive with missing items or components. If such a situation occurs, Collection Lounge will process a replacement for the affected items. The Incomplete or Miss

Shipping Policy

Eligible Destinations:. Collection Lounge provides shipping services to the contiguous 48 states, Washington D.C., Alaska, and Hawaii. Order Fulfillment:. Unless otherwise indicated on the product page, for in-stock orders, our fulfillment team is gi

Chargebacks Policy

At Collection Lounge, we strive to provide excellent customer service and resolve any issues that may arise. This policy outlines our guidelines and procedures regarding chargebacks initiated by customers. By making a purchase, you acknowledge and ag

Onward VIP Protection+

Collection Lounge  has partnered with Onward to provide our customers with carbon neutral shipping protection, CashBack and a 90 day satisfaction guarantee on your purchase. When you add Onward to your order, you’ll be protected against lost, stolen

Discounts Policy

At Collection Lounge, we believe in providing exceptional value to our valued customers. To enhance your shopping experience and reward your loyalty, we offer the following discount policy:. Promotional Discounts:. We frequently run promotional campa