Can't find what you're looking for? Just email us!

--> Back to the site

Collection Lounge

<p>Pay in Full or Deposits are non-refundable. However, cancelled pre-orders will be applied as an account credit and can be used for future purchases.</p>

Pay in Full or Deposits are non-refundable. However, cancelled pre-orders will be applied as an account credit and can be used for future purchases.

Can I cancel my Pre-order once placed?

PRE-ORDER

Return  Policy

Cancellations and Order Modifications Policy

Incomplete Orders / Missing Items Policy

Shipping Policy

Chargebacks Policy

Onward VIP Protection+

Discounts Policy

Policies

Why would you want to pre-order?

When will my pre-order ship?

How accurate are the Pre-Order dates?

What do I do if I have a Pre-Order item on order but I'm moving or have already moved?

Can I cancel my Pre-order once placed?Updated 2 years ago